Payment We accept Credit Card and Debit Card payments via Paypal or Nochex. Alternatively you can use the webstore to order items, for collection in store and make payment in person using Credit Card, Debit Card or cash. Please note we no longer accept cheques.
The goods will not be delivered until the customer's funds that have been paid to Proud Lion have cleared in full.
Order Notes Please note that all transactions will be carried out in Pounds Sterling. Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers. Proud Lion monitor prices on a regular basis. We will not be held responsible for pricing errors due to software mal-functions, or human error. This website operates on an 'invitation to treat' basis and not as an 'offer for sale' as a result, Proud Lion reserves the right to decline orders for bulk or high value purchases. Delivery Your order will be sent to you in using Royal Mail. Delivery costs a flat rate of £2.50 in the United Kingdom, plus 50p extra per addiitonal item. This delivery is Second Class, Signed For. Orders will on average take between 3-10 days to arrive. Proud Lion will notify you of any delays. Credit Card and Debit Card Security Your Card payments will be handled by PayPal or Nochex. Proud Lion has no access to your card details if you make purchases on our webstore. For further information please contact PayPal or Nochex. Privacy Policy We collect only the basic personal details required to process your order. We will not release your name, address, email address or any other information about our customers to any outside party. We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organisations or individuals. Your information provided to us during the ordering process is protected by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. This server encrypts information while it is being transmitted across the Internet so that unauthorised people cannot read it. Returns Policy & Guarantee We guarantee your satisfaction. All of our products come with a no fuss guarantee. In accordance with the EU Distance Selling Directive, you are entitled to cancel your order at anytime within 7 days of receiving your goods. The cancellation period ends on the expiry of the period of 7 working days beginning with the day after the day on which the you received the goods. If you wish to cancel an order under these terms, please contact us immediately and then return your products unopened within 7 days of receiving your parcel. Contacting us Please contact us at the details below: Postal Address:
Proud Lion
40 Albion Street
Cheltenham
GL52 2RQ
Phone: 01242 525 636
Email: shop@proudlion.co.uk
Web: www.proudlion.co.uk
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